Privacy Policy updated 24 May 2018
The policy below details exactly how your personal information will be used when you book at ticket for a Duchess of Malfi for Bloody Good Period event on Tessera.
In general, we collect the minimum amount of data required, and hold it securely.
Tessera acts as the processor of data shared, and the person responsible for data protection is the Managing Director, who can be contacted via Tessera support.
Duchess of Malfi for Bloody Good Period acts as the controller for your personal information. The person responsible for data protection is the Ticketing Administrator, who can be contacted via email.
What information is collected, for what basis, and how is it used and shared?
1. When you fill in a form or buy tickets, we normally ask you to provide us with your name, phone number, email address and institution affiliation.
To do this, we need a legal basis. In this case, this is because it is necessary for the performance of our contract with you or to take steps to enter into that contract.
We use this information to process your booking, to ensure our administration team can help you if you have trouble, to issue your tickets, to email you a receipt, and to remind you about your upcoming bookings.
We do not use this information for marketing, but may use the information to contact you about major changes to our service that affect your ticket bookings. This information may be shared with law enforcement officers, with or without your further consent.
2. We will also occasionally ask you for further verification information, such as providing a billing postcode.
This data is shared with Stripe, a registered company in the Republic of Ireland, as part of a digitally signed request.
The legal basis in this case is because processing is necessary for the performance of our contract with you or to take steps to enter into that contract.
3. When you browse the Tessera website, Duchess of Malfi for Bloody Good Period collects anonymised information such as IP addresses.
Even though this data is anonymised, we regard no data as truly anonymous and therefore include it in our Privacy Policy to ensure transparency and full GDPR compliance.
In this case our use of your data is shared with Tessera and is necessary for our shared legitimate interests in ensuring that the service we provide to you is administered effectively.
Tessera uses this data to analyse trends, administer the site, track user movement, and gather broad demographic information for aggregate use. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times, URL requested, and referral URL. This information is not shared with third parties and is used only within Tessera and Duchess of Malfi for Bloody Good Period on a need-to-know basis.
What are my rights?
We will not store your data for longer than is reasonably necessary. Outwith a contract, we undertake to keep your data for no longer than five years for the purposes of historical analysis, backups and contract verification.
We have legal obligations to maintain the personal information we collect accurate and up–to-date. You have the right to ask us to correct any errors in the personal information we hold about you. We keep your information accurate by giving you the opportunity on future bookings to change the information, by giving you a helpdesk email after booking to contact at any time to request changes, and by noting undelivered email.
You have the right to have your personal information deleted, or restrict our processing of your data, or to receive a free-of-charge copy of the personal information you provided to us. These rights are qualified in various ways. Tessera, as the data processor, has policies in place for this to ensure that these requests can be handled effectively.
Should you have concerns about how your personal information is used, please contact us using the above details. If you are unhappy with the way your information is being handled, or any response received from us, you have the right to complain directly to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF.
How do we use cookies?
A cookie is a small amount of data made by a website and saved on your computer. It is there to remember information about you as you move between pages. Some cookies, such as those which remember login information, are deemed strictly necessary as disabling them would negatively impact your Tessera experience.
Below is a list of the cookies which are currently set by Tessera:
Name: com_tessera_sid
Type: Strictly Necessary
This cookie remembers your session identifier, a random unique hexadecimal string which identifies you and allows you to reserve seats while making bookings.
Name: __cfduid
Type: Strictly Necessary
This cookie is a random unique hexadecimal string which identifies you as a trusted user to our Content Delivery Network.
When you reach the payment stage of a transaction, a number of Strictly Necessary cookies will be set by our payment provider, Stripe. These are used to identify your browser as added security measures during the payment process.
If you really wish to block cookies which are set by Tessera, you can do this by changing your browser settings. The Help function in your browser should tell you how you can do this. However, by doing this, you won't be able to use Tessera for ticket bookings.
Disclaimer
We will take reasonable technical precautions to prevent the loss, misuse or alteration of your personal information without your consent. We cannot guarantee the security of data sent over the Internet as data transmission over the Internet is inherently insecure.
We may update, modify or amend this policy from time to time. You will be prompted to check this page on each booking to reaffirm your consent and make sure that you are happy with all changes. Your continued use of Tessera following the posting of any changes to the Privacy Policy shall mean you have accepted those changes.
Tessera undertakes to inform the Information Commissioner's Office and affected users as soon as is reasonably possible following a suspected data breach.
